Apria Healthcare at 859 East Broadway

Establishment Health

Place information about Apria Healthcare (Establishment and Health) at 859 East Broadway

Contacts

Types: Establishment and Health

Address: 859 East Broadway, Monona, WI 53716

Phone: +1 608-221-5480

Website: apria.com

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Opening hours

Monday
08:00 AM — 05:00 PM
Tuesday
08:00 AM — 05:00 PM
Wednesday
08:00 AM — 05:00 PM
Thursday
08:00 AM — 05:00 PM
Friday
08:00 AM — 05:00 PM

Opinions

This company is worthless. I have had absolutely the worst luck dealing with anyone; the Monona location has nice people however after you get your equipment from them you are sent to their call center based out of India; no one speaks English and they DO NOT HELP YOU. Do not give them your credit card for monthly payments; they will randomly charge you fees without explanation. I am about ready to make a complaint to the BBB about this organization. Worthless customer service or care for their customers.
Posted at Jun, 11 2020, by Kristin Soderholm
Where to begin.... First off, their customer call center is beyond useless in everything that they do. The actual store staff aren't bad, but they are clearly stuck in "The old ways" of doing things, everything is paper, old copiers, old databases... everything is slow and old there. They ended up setting me up for an auto-bill and ship, yet I never asked for that, I got billed incorrectly twice during my time with them. Their phone service called me multiple times, even a few late enough at night I swear it was technically illegal. They continued to call after I asked to be taken off the list, and they still called for a while after I left them and took my business elsewhere.
The worst part of all of this? When I finally got a hold of a company who knows what they are doing, Apria WOULD NOT SEND my information to the new company. They straight up refused multiple times to send that information, and then finally decided that it could be done if I signed a piece of paper and took it in myself. Luckily the lady at the new location was persistant and finally got them to just send over my sleep test. This was horrible and stupid. The lady, before she even called the place, knew it was Apria just by what I said. There is a reason this place has a bad reputation and I doubt it will ever get better.
Posted at Aug, 09 2019, by Wolfenacht

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